Acme Store
ticket-0042Order #4821 · damaged on arrival
It's a bird! It's a plane! Nevermind, it's just Mia.Thanks for reaching out! A member of the support team will be with you shortly.#4821Damaged itemNormalAcme Store · ticket-0042
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Damaged itemArrived broken or dented
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Missing itemSomething was not in the box
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BillingCharges and refunds
Leo pinned a message to this channel.Hi! My order #4821 arrived today, but the box was crushed and the mug inside is broken Here is how it looked when I opened it:Hi! My order #4821 arrived today, but the box was crushed and the mug inside is broken Sorry about that, Mia! I've checked the order and you have two options:
Replacement — ships tomorrow, arrives in 2 to 3 days
Refund — back on your card within 5 business days
Either way you can keep the broken one. Your reference is RMA-7731.A replacement would be great, thank you! Honestly the old one was ugly anywayDone. Manager approved it, and this is what the warehouse received:
✔ Replacement order #4822 created
! Old order #4821 marked as damaged
i Customer notified by e-mail
↪ Forwarded
Shipping note: all mugs now go out in double-walled boxes. Fewer broken orders from today on.
How was the support today?
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🤩Great70% (7)
🙂Fine20% (2)
😕Could be better10% (1)
10 votesFinal results
Replacement on its wayYour new Blue Mug left the warehouse. Tracking: ACME-99-2041
Estimated delivery: October 15
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In case you ever need it, here is the return label.
return-label.pdf
180 KB
Leo started a thread: Refund paperwork. See all threads.
Refund paperwork3 messages ›
MiaPerfect, thanks Leo!
3 messages in threadOpening this so the paperwork does not get lost in the ticket.Signed form attached. Nothing else is needed from you, Mia.Perfect, thanks Leo!